Our Values
What keeps us going
- We really like G Suite
We love what we do, but we don’t pretend G Suite is perfect, We know its flaws and its requested features, and we constantly study the competition and the alternatives to the individual apps that are part of G Suite and make it the productivity suite with the greatest value. And it’s that constant pursuit for excellence that lets us deliver much better customer service, way beyond the basics of “how-to” or “break-fix” support. - We are transparent
We are in favor of transparency, in life and in business! Our prices are public and they are the same for everybody that falls under the same conditions. This makes us feel honest with our customers, which greatly improves both our day-to-day work and our long-term relationship with our clients and partners. - We are committed
We value our customers! We know their names and the stories they told us on previous phone calls. We know their support needs and the features that are important to them, even when they don’t know it themselves. And we are proud of that!.
Our Methods
How we do things
- We are specialized
Everybody in our team has at least 3 years of experience with Google Cloud support, specifically with G Suite, and mostly in Tier 3 support positions or higher. And each one of us is specialized on a part of G Suite, ensuring the highest level of individual knowledge about specific topics, and allowing us to create a super team of specialized experts that can handle any type of issue when working together. - We collaborate
We enforce collaborative workflows, and we ensure that everybody understands how effective teamwork can lead to higher customer satisfaction, improve professional fulfillment, and facilitate the acquisition of new skills.
And even our compensation guidelines promote cooperation, so we can all feel that teamwork is the smartest and fastest way to achieve the best possible results for everyone involved. - We do more for our customers
Our support is designed for minimum customer intervention. If we can do something we don’t ask the customer to do it. And we never hide behind sentences like “this is not supported”, even when the subject has little to do with G Suite.
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