Managed Account
Free for eligible accounts
Managed Account – our 4 pillars:
Accessible
Direct
support for
every user
Faster
Higher priority
and faster
solutions
Focused
Fewer accounts
and extended
support
Simple
You don’t need
your own
Admin
2
Talking to support has one purpose: getting answers and solutions. On our higher plans, we make that even faster
Faster response & resolution
- Higher Service Level
As our support plans go up, our service level grows, ensuring that customers in higher support plans have higher priority. - Faster Resolution
On our Managed Account plan, issues are fixed quicker, features are adopted sooner, and interactions with Google are accelerated.
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FASTER
3
We do even more for you and your users. We monitor your account and we act upon the data, preventing future issues
FOCUSED
Extended support and auditing
- We know every detail
Attention to detail is one of our pillars, and the degree of attention and focus naturally grows on our Tier 2 plan. - We do even more
On our Tier 2 plan, we even manage complex migrations and other tasks usually handled by local Admins.
4
We manage your entire account, removing the need for a local admin. Or we help your admin
Local Admin not required
- We manage your account
We replace or act as your Administrator and we manage every detail related to your G Suite account. - We cooperate with your Admin
Or we cooperate with your Admin, troubleshooting issues, and helping with the account management.
SIMPLER
Transparent pricing
Check your quote or if you’re entitled for free
MANAGED ACCOUNT – Quote Calculator
This Calculator only applies to MANAGED ACCOUNTS. Our Premium Support plan is FREE, and our Dedicated Admin plan has its own calculator.
This upgrade fee refers only to our advanced support services (Managed Account) and must be added to the G Suite subscription
Still have questions?
Compare our plans
Talk to us for more details
Premium Support
Managed Account
Technical Account Manager (TAM)
✔
✔
Maximum number of accounts per TAM
50
20
Local admin / account responsible
Required
Not required
Premium hands-on troubleshooting
✔
✔
Admin Console configurations
✔
✔
Direct support for end-users(1)
Indirect(1)
✔
Complete account management
✘
✔
Initial & on-demand account auditing
✔
✔
Ongoing account auditing & reporting
✘
✔
Free for accounts from (number of users)
Basic: 1
Business: 1
Enterprise: 1
Basic: 500
Business: 250
Enterprise: 125
1 – “Indirect” support means that an Admin needs to contact us in advance
Need even more? Or maybe a little less?
Check our other support plans:
Premium
Support
A Technical Account Manager
for your account, for free
Dedicated
Administrator
The all-in-one VIP solution
for the large enterprise